{"id":4326,"date":"2020-02-25T19:01:22","date_gmt":"2020-02-25T18:01:22","guid":{"rendered":"https:\/\/drb20.daveysmit.nl\/reglement-des-plaintes\/"},"modified":"2026-05-01T09:51:35","modified_gmt":"2026-05-01T07:51:35","slug":"gestion-des-reclamations","status":"publish","type":"page","link":"https:\/\/www.drbrowns.be\/fr\/gestion-des-reclamations\/","title":{"rendered":"Gestion des r\u00e9clamations"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_dark et_pb_module et_block_module et_pb_text_align_center preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><h1>Gestion des r\u00e9clamations<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--default\"><div class=\"et_pb_text_inner\"><p><strong>J'ai une r\u00e9clamation \u00e0 formuler concernant un produit ou un service Dr. Brown's.<\/strong><\/p>\n<p>Si vous avez une r\u00e9clamation \u00e0 formuler concernant nos produits ou nos services, vous pouvez nous contacter \u00e0 l'adresse suivante :<\/p>\n<ul>\n<li>Le <a href=\"https:\/\/www.drbrowns.be\/fr\/service-clients\/contactez-le-service-a-la-clientele-de-dr-browns\/\">formulaire de contact<\/a> sur le site web<\/li>\n<li>par e-mail \u00e0 l\u2019adresse <a href=\"mailto:service@drbrowns.nl\">service@drbrownsbaby.eu<\/a><\/li>\n<li>par t\u00e9l\u00e9phone au +31(0)229-285 999<\/li>\n<\/ul>\n<p>Attention : Vous appelez les Pays-Bas, ce qui peut entra\u00eener des frais suppl\u00e9mentaires.<\/p>\n<p>D\u00e9crivez votre r\u00e9clamation aussi clairement que possible et ajoutez une ou plusieurs photos si n\u00e9cessaire. Nous vous r\u00e9pondrons dans les 14 jours suivant la r\u00e9ception de votre r\u00e9clamation.<\/p>\n<p><span>Vous n'\u00eates pas satisfait du traitement de votre r\u00e9clamation ? Vous pouvez alors les soumettre \u00e0 la <\/span><strong>Commission des litiges Thuiswinkel<\/strong>, <span>Bo\u00eete postale 90600, 2509 LP La Haye<\/span> <span>(<a href=\"http:\/\/www.sgc.nl\/\">www.sgc.nl).<\/a><\/span><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-4326","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/pages\/4326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/comments?post=4326"}],"version-history":[{"count":6,"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/pages\/4326\/revisions"}],"predecessor-version":[{"id":49906,"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/pages\/4326\/revisions\/49906"}],"wp:attachment":[{"href":"https:\/\/www.drbrowns.be\/fr\/wp-json\/wp\/v2\/media?parent=4326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}